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UI/UX Design3 months
Banking App Redesign
The Vision
Modern interface increasing user satisfaction by 92%.
The Challenge
Legacy banking app had poor usability scores and high customer service costs.
The Solution
Complete UX overhaul with user research, prototyping, and accessibility improvements.
Technologies
FigmaReact NativeUser ResearchA/B TestingAnalytics
Impact & Results
+92%
Satisfaction
-60%
Support Tickets
4.7★
App Rating
Key Deliverables
92% increase in user satisfaction
60% reduction in support tickets
WCAG 2.1 AA compliance achieved
App store rating improved to 4.7
Project Data
Client
FirstBank Digital
Duration
3 months
Team
5 specialists
Technology Stack
FigmaReact NativeUser ResearchA/B TestingAnalytics
"
User satisfaction scores went through the roof. Support tickets down 60%.
David Martinez
Digital Banking Director, FirstBank